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FAQ - Refunds and travel issues

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Can I get compensation for train delays?

Train delays during your InterRail trip

You can apply for financial compensation for train delays, if you have experienced 3 or more delays of over 60 minutes each (in EU-member states). Find more information on the Eurail Group GIE website, as well as a compensation request form.

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What should I do if I lose my pass?

Loss or theft of an InterRail pass

If you lose your InterRail pass or if it is stolen, you cannot get a new copy. This means you need to buy replacement train tickets to continue traveling. If you buy Pass Loss & Theft Cover at the time of ordering your pass with InterRailNet.Com, these extra travel costs are covered up to the remaining value of your pass.

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Can I get a refund?

Get an 85% refund

Yes. If your plans change and you are no longer able to go interrailing, you're entitled to a refund for an InterRail pass that is unused.

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